You take pride in your products, but recognize that service calls are the real key to customer satisfaction and retention. You need to shift from a break-fix repair model to a model that cements the customer relationship from install to scheduled maintenance to replacement. Eliminate legacy processes like hard-copy work orders, inefficient scheduling, and guess-work resource allocation, which are responsible for too much administrative overhead and repeat visits.
Dynamics 365 for Field Service:
Prelude Version 2.3.2