Customer Service

 Make your customers and agents happier

Dynamics 365 for Customer Service gives you the edge you need to keep satisfaction and retention rates high.

Once upon a time, next day service was acceptable. Today, when customers come to you looking for help, customer service agents need actionable information and answers fast. Your goal must be to provide your team with the best customer service tools available. Otherwise, customers are likely to go elsewhere.

Dynamics 365 for Customer Service offers a superlative experience leading to increased customer retention and brand loyalty. Dynamics 365 for Customer Service provides an integrated service platform, whether your model focuses on self-service, person-to-person service, multi-channel, omni-channel, or various combinations. Not only do your customers walk away happier, but your agents’ jobs become easier.

How can Dynamics 365 for Customer Service help you?

With Dynamics 365 for Customer Service you receive:

  • A single solution that integrates best-in-class sales automation with project service resource allocation and scheduling.
  • A process flow that makes it easy for your sales and project managers to collaborate on estimates with time saving templates.
  • Unified resources and scheduling that allow you to assign the right people to each case or project based on their skills, availability, and interest.
  • Free mobile apps for iOS, Android, and Windows, which allow team members to update schedules and status, make time and expense entries, and collaborate as a team.
  • Integration with other Microsoft solutions including Office 365, Project, and Operations to simplify and streamline productivity and billing.

Contact a Dyn365 Professional Today

Bring Dynamics 365 for Customer Service to your company.

Contact Dyn365Pros to schedule a call or demo!

Schedule Your FREE Demo

Work Smarter on a Single Integrated Platform Powered by Microsoft Dynamics 365


Maximize your sales team’s performance


Drive lead generation and stay top of mind

Customer Service

Earn customers for life

Field Service

Maximize profits in field service

Dyn365 Jumpstart

Rapid sales deployment at a fixed cost

Project Service Automation

Unify resourcing and scheduling


Work smarter with connected finance and operations

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