Once upon a time, next day service was acceptable. Today, when customers come to you looking for help, customer service agents need actionable information and answers fast. Your goal must be to provide your team with the best customer service tools available. Otherwise, customers are likely to go elsewhere.
Dynamics 365 for Customer Service offers a superlative experience leading to increased customer retention and brand loyalty. Dynamics 365 for Customer Service provides an integrated service platform, whether your model focuses on self-service, person-to-person service, multi-channel, omni-channel, or various combinations. Not only do your customers walk away happier, but your agents’ jobs become easier.
With Dynamics 365 for Customer Service you receive:
Prelude Version 2.3.2