Old AM radio
My Radio Station is GONE! Or, the New Reality of Digital Business
A couple of weeks ago, my favorite sports talk radio station, that I listen to often, went off the air suddenly. I won't get into the reasons, but it happened…
Key Dates for Dynamics 365 April 19 Release
Microsoft Dynamics 365 New Release Process
Hello, fellow Dynamics 365 users! Many of you are probably aware of the new Microsoft Dynamics 365 Online update release process. If not, we wanted to be sure you are aware…
Microsoft Dynamics 365 Unified Interface Part 1 – What’s New and Whats Missing Picture9
Microsoft Dynamics 365 Unified Interface Part 1 – What’s New and What’s Yet To Come
I attended Microsoft’s Business Application Summit and was able to catch several great sessions. But one that hit home the most for me was a session on the new Microsoft…
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Dynamics CRM Eye for the NAV Guy – Impressions of Directions North America
This week I had the pleasure of attending the annual conference for NAV partners, Directions North America. As a long-time Microsoft CRM guy and current Dynamics 365 Customer Engagement (CE)…
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Track Time Users Spend in the Stages of Dynamics 365 Business Process Flows
A client of ours needed to analyze information about the duration of time users spent in the various stages of their Dynamics 365 Lead-to-Opportunity business process. Searching on the web…
Basic Email Templates 2
Formatting Basic Email Templates in Dynamics 365
Just about every client we work with looks to use Dynamics 365 email templates. There's a lot of utility and flexibility to take advantage of with Dynamics 365 email templates. Formatting…
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Dynamics 365 Multi-Select Option Sets, I Like Them But
Back in the ‘good old days’ (version 4.0 ?) if you wanted a multi-select option set on your Dynamics CRM form, you could simulate one using jscript. There were a…
Elements of Style Changes3
Dynamics 365 – Elements of Style – Ch, Ch, Changes
The evolution of Microsoft Dynamics 365/PowerApps, etc. has been swift and unrelenting. Those of us who create and implement solutions face more and more “to-do’s” with each new engagement. Not…
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Microsoft Dynamics 365 – 3 Simple Steps to Improving Customer Service Case Management
“Acquiring a new customer is 5 to 25 times more expensive than retaining an existing one.” – Amy Gallo, Harvard Business Review One of the most important factors in growing…